▶ Bug-report form
Send us a quick report
Browser, OS, controller, expected vs observed. That is all we need.
Contact
The JoyCheck contact channel is one email address: support@joycheck.io. Use it for bug reports, feature requests, Pro-tier questions, press, partnerships, or privacy concerns. Every message is read by a human, usually the same person who wrote the code you are using. We respond within 48 hours on weekdays and 72 hours on weekends, with no live chat, no ticket portal, and no paid support tier between you and a reply.
Browser, OS, controller, expected vs observed. That is all we need.
support@joycheck.io.◆ Verified The support@joycheck.io inbox is monitored by Taimoor Bamazai, founder of Elites Algorithm Limited, a registered tech company in Dublin, Ireland. Reply turnaround is logged publicly in the changelog. Source: JoyCheck Notes blog.
Email support@joycheck.io with a clear subject line that names the controller and the issue. We do not run a live-chat widget, do not operate a ticket portal, and do not gate response time behind a paid tier. One inbox, one founder reading every message, and a 48 to 72 hour reply window.
I read every message that lands in support@joycheck.io myself. After 15 years of building browser tools and shipping under my own name, I would rather take the inbound directly than route it through a triage team that loses the context.
For status, follow the JoyCheck Notes blog and the RSS feed [2], where we log changes and known incidents in public.
Email support covers anything that needs a real reply: bug reports (a controller does not detect, vibration does not fire, gyro reads wrong, a value is off), feature requests, Pro-tier account or billing questions once Pro launches, press and partnership inquiries, integration questions for the JoyCheck Notes blog, and any privacy concern covered by our privacy policy.
Manufacturer hardware troubleshooting beyond what JoyCheck can test in-browser is out of scope. We can confirm whether your controller exhibits stick drift, button bounce, or dead-zone slop, but we cannot authorize a warranty claim or replace a damaged unit.
For those, contact your platform vendor directly. The full JoyCheck FAQ covers most controller-by-controller diagnostics already, before you need to email anyone.
We aim to reply within 48 hours on weekdays and 72 hours on weekends. Bug reports get triaged the day we receive them, and genuine bugs (the tool does not read your controller, crashes, or shows wrong data) usually get a fix or a workaround within the same week.
Feature requests get logged and reviewed monthly. No auto-responses; every reply comes from a human, usually the same engineer who shipped the code.
If you do not hear back within seven days, your message likely got spam-filtered. Re-send with a different subject line, or reach us through one of the social channels on the right of this page.
A useful bug report has six fields. With all six, we reproduce the bug in five minutes. Without them, we lose a day asking back for the same information.
For repeated dropouts or drift, include the actual numeric values the JoyCheck tester shows. "Stick X reads 0.18 at rest" is actionable; "the stick is broken" is not.
New articles, controller-support announcements, and tool changelogs publish on the JoyCheck Notes blog and the RSS feed. The blog is the source of truth; social channels mirror highlights. Subscribe to the RSS feed if you want updates without an account.
No. Email is faster and produces an on-record reply that both parties can refer back to. Phone support would slow the queue and create reply-time inconsistency.
The free tester has nothing to refund. Once the Pro tier launches, the published refund policy will live on this page and in the Pro signup flow.
The core JoyCheck tester is closed-source. Public utilities and templates published under github.com/Joycheck accept issues and PRs under their respective licenses.
Yes. Email support@joycheck.io with the use case, target volume, and required integrations. We respond within two business days with terms.
Email support@joycheck.io with subject prefix [SECURITY]. We acknowledge within 24 hours and credit you in the changelog after a fix ships, unless you ask to stay anonymous.